Account Management Leader

hace 3 semanas


Madrid, Madrid, España Refinitiv A tiempo completo

**About the Company**
Refinitiv is a leading provider of financial data and analytics. Our team is dedicated to delivering exceptional customer service and driving business growth.

**Job Description**

As an **Account Management Leader**, you will play a critical role in leading a team of high-performing account specialists and ensuring smooth customer operations. This position involves driving the team to assist with sales, upsells, cross-sells, and supporting the renewal process while delivering exceptional customer service.

**Key Responsibilities:**

  • Lead a team of high-performing account specialists responsible for supporting account managers with renewals, new sales, upsells/cross-sell within an assigned territory.
  • Collaborate with account management teams to deliver exceptional account management strategies aligned with overall business goals.
  • Identify and mitigate potential risks to ensure the successful execution of sales and renewal processes.
  • Ensure a high level of customer satisfaction by addressing issues promptly and effectively.
  • Monitor and report on sales, renewal, and upsell/cross-sell performance metrics delivering on results on assigned quotas and goals.

**Requirements:**

  • 5+ years experience in account management, retention & renewals, sales, or a related field.
  • 2+ years experience leading a team of individual contributors to include talent development and strong performance delivery.
  • Excellent communication and interpersonal skills.
  • Proficiency in CRM software and sales tools, driving utilization of tools and process training.
  • Analytical thinking and problem-solving abilities.
  • Ability to work effectively with cross-functional teams.

**Compensation Package:**
We offer a highly competitive salary of approximately $95,000 per year, depending on experience and qualifications, plus additional benefits such as health insurance, retirement plan, and paid time off.



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