Strategic Onboarding Director
hace 4 semanas
Job Summary
Cloudbeds is seeking a highly skilled Strategic Onboarding Director to join our team. As a key member of our operations team, you will be responsible for developing and implementing comprehensive onboarding strategies that align with our clients' needs and business objectives.
About the Role
The ideal candidate will have a proven track record of driving the development of scalable onboarding processes, leading high-performing teams, and building strong relationships with key client stakeholders. You will work closely with our Sales, Customer Success, and Product teams to ensure a cohesive and positive client experience.
Key Responsibilities
- Develop and implement strategic onboarding programs that meet our clients' needs and business objectives
- Lead, mentor, and empower a team of onboarding leaders to drive excellence and collaboration
- Build strong relationships with key client stakeholders and collaborate with cross-functional teams to ensure a seamless client experience
- Evaluate existing onboarding processes and identify opportunities for improvement, implementing best practices, automation, and tools to enhance efficiency and effectiveness
- Oversee key performance indicators and work with leaders to identify areas for continuous growth and improvement
What We Offer
At Cloudbeds, we offer a dynamic and inclusive work environment that celebrates bold thinking and diverse perspectives. We prioritize our customers and results over titles, and we offer open vacation time, flexible paid holidays, and company-wide mental health days. We also provide access to professional development, including manager training, upskilling, and knowledge transfer, as well as free access to LinkedIn Learning and other platforms.
Requirements
- 5+ years of experience in onboarding or a related field
- Proven track record of developing and implementing successful onboarding strategies
- Strong leadership and team management skills
- Excellent communication and relationship-building skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Location
This role is based in the EU and can be performed remotely. We are open to discussing flexible work arrangements that meet the needs of the successful candidate.
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