IT Support Specialist for Global Operations

hace 2 semanas


Madrid, Madrid, España Grow-Talent A tiempo completo

Job Overview

Grow-Talent is seeking a highly skilled Technical Support Advisor to join our team in Barcelona. As a key member of our global operations, you will provide top-notch IT support to our clients and contribute to the success of our organization.

About the Role

This full-time position offers an excellent remuneration package based on experience, skills, and performance. You will receive full paid training on the company and project, as well as career development programs, specialized courses, and language classes.

Responsibilities

  • Provide 1st level IT support to clients via phone, mail, chat, or self-service portal
  • Support clients in operating user systems and peripheral devices
  • Perform root cause analysis and troubleshooting via phone and/or remote access
  • Monitor IT requests and issues in the clients' ITSM system
  • Cooperate with clients' 2nd level service organizations and external service providers

Requirements

  • Proficient or bilingual German and advanced English skills
  • Experience in 1st or 2nd level IT support, ideally in a large company environment
  • Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
  • Analytical approach to complex issues
  • Experience in ITSM ticket systems (ideally in ServiceNow)
  • Knowledge of processes according to ITIL V4 good to have
  • High customer and service orientation, high sense of responsibility
  • Reliable and systematic way of working
  • Willingness to learn and develop technical and soft skills

Benefits

  • Excellent remuneration package based on experience, skills, and performance
  • Full paid training on the company and project
  • Career development programs, specialized courses, and language classes
  • Dynamic and creative team with a positive and friendly atmosphere

Estimated Salary: €40,000 - €60,000 per year



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