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**Manager, Revenue Operations Specialist**
hace 2 meses
We are seeking an experienced Revenue Operations Specialist to join our team at Remote. As a key member of our Revenue Operations team, you will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives.
Key Responsibilities- CRM Management:
- Develop and implement CRM policies, procedures, and best practices to support business growth goals.
- Establish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions.
- Ensure adherence to best practices for Salesforce development, including code reviews and version control.
- Maintain documentation related to Salesforce configuration, processes, and changes.
- Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
- Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.
- Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
- Prioritise and assign projects and tasks based on business needs, team members' strengths, and development areas.
- Translate business requirements into scalable technical solutions.
- Identify and implement process improvements to enhance CRM functionality and user experience.
- Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.
- Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.
- Proven experience managing Salesforce CRM Platform.
- Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.).
- Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
- Excellent project management skills with the ability to handle multiple projects simultaneously.
- Proven experience in a leadership role, managing a team of CRM professionals.
- Solid business understanding with an ability to translate business needs into a set of workable, specific requirements.
- Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities.
- Hands-on approach required.
- Strong personal accountability and personal alignment to Remote's values.
- Competitive salary range: $51,700 USD to $116,350 USD.
- Flexible working hours.
- Unlimited personal time off (minimum 4 weeks).
- Quarterly company-wide day off for self-care.
- 16 weeks paid parental leave.
- Mental health support services.
- Stock options.
- Learning budget.
- Home office budget & IT equipment.
- Budget for local in-person social events or co-working spaces.
- Interview with recruiter.
- Interview with future manager.
- Salesforce exercise.
- Interview with Salesforce Team and Salesforce Exercise discussion.
- Interview with VP of Revenue Operations.
