Senior Commercial Credit Professional

hace 3 días


Madrid, Madrid, España Mygwork A tiempo completo

This role presents an exciting opportunity to join American Express's Global Commercial Credit team as a Merchant Credit Specialist in the EMEA markets. As part of this dynamic and fast-growing business unit, you will have the chance to develop your career and work with an enthusiastic group of colleagues.

GCC has been rapidly expanding within American Express, and we are committed to providing the world's best credit and underwriting experience every day. Our teams deliver superior service around the world by recovering delinquent balances and limiting American Express's exposure to losses from corporations, their card members, and from our Merchants.

Covering nearly 30 markets, our team services over a dozen languages. This role involves servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium & Multicurrency). The team deals with merchant debit balance collections, insolvencies, and write-off prevention.

Key Responsibilities:
  • Contact clients with overdue accounts to secure the settlement of the account.
  • Preventive work to avoid future overdues with accounts that have a high exposure.
  • Manage the collection of overdue payments.
  • Understand customers' financial arrangements and requirements.
  • Use negotiation and relationship management skills to provide win-win outcomes.
  • Strategic decision making to drive customer loyalty and growth for the business.
  • Outbound and Inbound calls with some back-office tasks.
  • Secure repayment of overdue funds and avoid potential losses/write-offs.

You will work to the highest standards with a balanced delivery of both customer experience and shareholder value.

Requirements:
  • Strong analytical mindset.
  • Strong numeric skills.
  • Excellent interpersonal, relationship building, and communication skills (English and Dutch speaking).
  • Ability to work both independently and in a team environment.
  • Ability to take a professional approach to challenging situations.

We offer a competitive base salary of $55,000, bonus incentives, and a range of benefits including comprehensive medical, dental, vision, life insurance, and disability benefits. You will also have access to flexible working models, generous paid parental leave policies, and free access to global on-site wellness centers staffed with nurses and doctors.



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