Commercial Credit Recovery Specialist

hace 4 días


Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

About the Role:
"This is an exciting opportunity to join our fast-growing Global Commercial Credit (GCC) team at American Express Services Europe Limited. As a Merchant Credit Specialist, you will play a crucial role in servicing our merchants across EMEA markets.

Job Description:
You will be responsible for contacting clients with overdue accounts to secure settlement and preventing future overdues through strategic decision making. Your primary focus will be on managing the collection of overdue payments, understanding customer financial arrangements, and using negotiation and relationship management skills to achieve win-win outcomes.

Your Key Responsibilities:

  • Contacting clients with overdue accounts to secure settlement.
  • Preventive work to avoid future overdues with high-exposure accounts.
  • Manage the collection of overdue payments.
  • Understand customers' financial arrangements and requirements.
  • Use negotiation and relationship management skills to provide win-win outcomes.

About You:
We are looking for a skilled and experienced professional who can deliver exceptional results in a dynamic environment. You should have excellent communication and interpersonal skills, with the ability to negotiate and build strong relationships with customers. A strong understanding of commercial credit and collections principles is essential, as well as the ability to work independently and as part of a team.

What We Offer:
As a Merchant Credit Specialist at American Express, you will enjoy a competitive salary of approximately €45,000 - €60,000 per annum, depending on experience, plus benefits and opportunities for career growth and development. Our inclusive and diverse culture offers a positive work-life balance, with flexible working arrangements and a range of employee perks and discounts. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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