Business Credit Recovery Specialist

hace 2 días


Madrid, Madrid, España American Express A tiempo completo

You Lead the Way. We've Got Your Back.At American Express, we empower our colleagues to progress in incredible ways. As a global and diverse community, we're committed to backing our customers, communities, and each other.

With benefits, programs, and flexibility that support you personally and professionally, you'll learn and grow with us. You'll be recognized for your contributions, leadership, and impact—and have the opportunity to share in the company's success.

Why Join Global Commercial Credit?

GCC is a fast-growing business unit within American Express, dedicated to providing the world's best credit and underwriting experience every day. Our team delivers superior service around the world by recovering delinquent balances and limiting exposure to losses from corporations, card members, and merchants.

We cover nearly 30 markets, servicing over a dozen languages. This role as Merchant Credit Specialist involves servicing EMEA markets, managing collections, insolvencies, and write-off prevention. The team deals with merchant debit balance collections, including contacting clients with overdue accounts and negotiating settlements.

This is an excellent opportunity to join a positive, multicultural, and multilingual team. As a Business Credit Recovery Specialist, you'll make an impact by:

  • Contacting clients with overdue accounts to secure settlement
  • Managing collection of overdue payments
  • Understanding customer financial arrangements and requirements
  • Negotiating win-win outcomes using relationship management skills
  • Driving customer loyalty and growth for the business

You'll work to the highest standards, balancing customer experience and shareholder value. Key qualifications include:

  • Strong analytical mindset
  • Strong numeric skills

Earn $80,000 - $110,000 per year, depending on location and experience. Join American Express and let's lead the way together.



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