Customer Credit Recovery Specialist

hace 4 días


Madrid, Madrid, España Jordan Martorell A tiempo completo
About American Express

At American Express, we're committed to backing our customers, communities, and each other. Our company values integrity, teamwork, and innovation, and we strive to provide the world's best customer experience every day.

Global Commercial Credit Overview

Our Global Commercial Credit (GCC) team is responsible for recovering delinquent balances and limiting exposure to losses from corporations, their card members, and merchants. With a presence in nearly 30 markets and over a dozen languages, our team delivers superior service around the world.

Role Overview: Merchant Credit Specialist

This role as Merchant Credit Specialist will involve servicing EMEA markets, including Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium, and Multicurrency. The team deals with merchant debit balance collections, insolvencies, and write-off prevention.

Key Responsibilities:
  • Contact clients with overdue accounts to secure settlement of the account
  • Manage collection of overdue payments
  • Understand customers' financial arrangements and requirements
  • Use negotiation and relationship management skills to provide win-win outcomes
  • Strategic decision making to drive customer loyalty and growth for the business
  • Outbound and Inbound calls with some back-office tasks
What You'll Achieve:
  • Secure repayment of overdue funds and avoid potential losses/write-offs
  • Work to the highest standards with a balanced delivery of both customer experience and shareholder value
Salary Information

We estimate an annual salary of approximately $60,000 - $80,000, depending on location and experience.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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