Senior Account Recovery Specialist

hace 6 días


Madrid, Madrid, España Jordan Martorell S.L. A tiempo completo

**About American Express**

American Express is a global service company that provides its customers with a range of payment and travel services. Our vision is to be the world's best customer experience every day.

**Why Global Commercial Credit?**

In Global Commercial Credit, we're excited to present this opportunity in a fast-growing business unit where you can work with an enthusiastic group of colleagues and develop your career. We're committed to providing the world's best credit and underwriting experience every day.

This role as Merchant Credit Specialist, permanent position in the Merchant Credit team, will involve servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium & Multicurrency). The team deals with merchant debit balance collections, insolvencies and write-off prevention.

**Your Impact**

You'll be responsible for contacting clients with overdue accounts to secure the settlement of the account. You'll manage the collection of overdue payments, understand customers' financial arrangements and requirements, and use negotiation and relationship management skills to provide win-win outcomes.

You'll make strategic decisions to drive customer loyalty and growth for the business, handling outbound and inbound calls, and performing some back-office tasks. Your goal will be to secure repayment of overdue funds and avoid potential losses/write-offs, while maintaining the highest standards with a balanced delivery of both customer experience and shareholder value.

**What You'll Get**

As a Senior Account Recovery Specialist, you'll have the opportunity to work in a dynamic environment with a diverse team. You'll receive training and development opportunities to help you grow in your career. And, you'll be part of a global company that values its employees and offers a competitive salary and benefits package.

**Salary:** €60,000 per annum (based on location and experience)



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