Credit Recovery Specialist

hace 1 semana


Madrid, Madrid, España American Express A tiempo completo

About Us

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At American Express, we're committed to delivering the world's best customer experience every day. Our team in Global Commercial Credit (GCC) plays a critical role in achieving this goal by providing superior service around the world.

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Why GCC?

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GCC has been a rapidly growing department within American Express, and we're excited to present a fantastic opportunity for a Merchant Credit Specialist to join our team. As a member of our team, you'll have the chance to develop your career in a fast-growing business unit, work with an enthusiastic group of colleagues, and contribute to delivering exceptional results.

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The Role

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We're seeking a skilled and dedicated individual to join our Merchant Credit team as a Merchant Credit Specialist. This permanent position will involve servicing the EMEA markets, focusing on collections, insolvencies, and write-off prevention. Your primary responsibilities will include:

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  • Contacting clients with overdue accounts to secure settlement and prevent future overdues.
  • Managing the collection of overdue payments and understanding customers' financial arrangements and requirements.
  • Using negotiation and relationship management skills to provide win-win outcomes and drive customer loyalty and growth for the business.
  • Securing repayment of overdue funds and avoiding potential losses/write-offs while maintaining high standards of customer experience and shareholder value.
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Key Skills and Qualifications

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To succeed in this role, you'll need:

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  • Excellent communication and negotiation skills, with the ability to build strong relationships with clients.
  • Strong analytical and problem-solving skills, with the ability to understand complex financial arrangements.
  • Proven track record of success in collections or a related field.
  • Ability to work in a fast-paced environment and meet deadlines.
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Benefits

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As a member of our team, you'll enjoy a range of benefits, including:

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  • A competitive salary, estimated at $60,000-$80,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for career development and growth within a dynamic and supportive team.
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Language Code: en



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