Commercial Debt Recovery Specialist
hace 4 días
About American Express
At American Express, we're dedicated to delivering the world's best customer experience every day. Our commitment to excellence is reflected in our company values and powerful backing promise. We strive to create a work environment where everyone feels seen, heard, and valued.
The Global Commercial Credit Team
Our team at GCC serves nearly 30 markets worldwide, covering over a dozen languages. We're a fast-growing business unit with an enthusiastic group of colleagues who are passionate about their work. As a member of our team, you'll have the opportunity to develop your skills and career in a dynamic and supportive environment.
About the Role
We're seeking a highly motivated Merchant Credit Specialist to join our EMEA team. This permanent role will involve servicing clients across eight countries, including Austria, Finland, France, Germany, Netherlands, Spain, Sweden, and Belgium, as well as multicurrency markets. Your primary responsibility will be to contact clients with overdue accounts to secure settlement and prevent future overdues. You'll also manage collections, understand customers' financial arrangements, and use negotiation and relationship management skills to achieve win-win outcomes. In this role, you'll make a significant impact by driving customer loyalty and growth for the business. Key responsibilities include:
- Contacting clients with overdue accounts to secure settlement.
- Preventive work to avoid future overdues with high-exposure accounts.
- Managing the collection of overdue payments.
- Understanding customers' financial arrangements and requirements.
- Using negotiation and relationship management skills to provide win-win outcomes.
- Strategic decision-making to drive customer loyalty and growth for the business.
What We Offer
We're committed to supporting your personal and professional development. As a Merchant Credit Specialist, you can expect:
- A competitive estimated salary of $65,000 - $85,000 per annum, based on location and experience.
- An exciting opportunity to work with a diverse team serving multiple markets and languages.
- Ongoing training and development opportunities to enhance your skills and career.
- A comprehensive benefits package designed to support your well-being and financial security.
Why Join Us?
At American Express, we value diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we're committed to creating a workplace where everyone feels welcome and valued. If you're a motivated individual with excellent communication and negotiation skills, we encourage you to apply for this exciting opportunity to join our team. Estimated Salary: $65,000-$85,000 (per year).
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