Professional Debt Recovery Specialist

hace 4 días


Madrid, Madrid, España Amex A tiempo completo

You have the opportunity to make a difference in people's lives by providing exceptional service and support.
At Amex, we empower our colleagues to grow and succeed in their careers, with benefits and programs that support their well-being and professional development.
We are committed to creating a workplace where everyone feels valued, heard, and seen.
As part of our Global Commercial Credit team, you will be working in a dynamic and multicultural environment, servicing merchants across various markets.
This role as Merchant Credit Specialist involves servicing EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium & Multicurrency), managing collection of overdue payments, and negotiating win-win outcomes for both customers and the business.
You will work closely with clients to understand their financial arrangements and requirements, using your negotiation and relationship management skills to secure repayment of overdue funds and prevent potential losses or write-offs.
This is an excellent opportunity to join a positive and results-driven team that values customer satisfaction and loyalty.

About the Role:
This permanent position requires strong analytical skills, numeric skills, and excellent communication skills (English and Dutch speaking).
You must be able to work independently and as part of a team, taking a professional approach to challenging situations.
The ideal candidate has a strong understanding of customers' financial arrangements and requirements.

Responsibilities:
Contacting clients with overdue accounts to secure settlement
Preventive work to avoid future overdues
Collection of overdue payments
Negotiation and relationship management
Strategic decision-making for customer loyalty and growth

Benefits:
Competitive base salary: €60,000 - €80,000 per year
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
Generous paid parental leave policies
Free access to global on-site wellness centers staffed with nurses and doctors
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities


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