Program Coordinator, Undergraduate Programs

hace 7 días


Madrid, Madrid, España Ie Business School A tiempo completo
Job Summary

The Program Coordinator, Undergraduate Programs, is responsible for the delivery and day-to-day management of projects and activities relating to the School's undergraduate programs.

This role involves serving as the key interface between students, professors, and multiple IE departments, coordinating various tasks and program components, managing communication flows, implementing guidelines and policies, supporting program logistics and operations, and supporting faculty members to ensure a world-class experience for our students.

The Program Coordinator will interact with all Faculty, Students, different departments of IE, and external agencies required for running the program.

Key Responsibilities
  • Meet with students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach.
  • Co-manage the relationship with class representatives together with other team members.
  • Support students facing academic difficulties or overall challenges within the program.
  • Manage written and oral communications with students, including regular communications and information points, presentations, and information sessions.
  • Using student feedback, identify ways to improve their experience with us.
  • Liaise with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
  • Collaborate with other IE Departments, such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Student Life, Registrar's Office, Maintenance Dept., International Mobility Office, etc., to ensure a successful student experience.
  • Assist the Associate Directors in the coordination and implementation of new curricular and extracurricular innovations.
  • Supervise and coordinate Program Assistants with professionalism and professional maturity.
  • Take responsibility for special program components, areas, initiatives, and projects.
  • Maintain and enhance academic guides and all other materials for students and faculty.
Requirements
  • Bachelor's Degree is required.
  • Bilingual, or advanced proficiency, in both English and Spanish (written and oral), with substantial professional experience in both languages.
  • A minimum of 3 years of professional experience is required.
  • Candidates must possess a valid EU work permit.
  • International experience is strongly preferred.
  • Strong project management capabilities.
  • The candidate will demonstrate solid customer management skills, ability to work under pressure, and high level of accountability.
  • Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
  • Experience in global management education, or working with business schools, is a plus.


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