Program Coordinator, Undergraduate Programs

hace 4 semanas

Madrid, Madrid, España IE Business School A tiempo completo

Job Summary

The Program Coordinator for Undergraduate Programs will be responsible for the delivery and day-to-day management of projects and activities related to the School's undergraduate programs. This includes serving as the primary interface between students, professors, and multiple IE departments, coordinating various tasks and program components, managing communication flows, implementing guidelines and policies, supporting program logistics and operations, and supporting faculty members to ensure a world-class experience for our students.

Key Responsibilities

  • Meet with students to resolve issues, offer advice, and provide support with empathy, sensitivity, and a professional customer-oriented approach on a daily basis.
  • Co-manage the relationship with class representatives together with other team members.
  • Support students facing academic difficulties or overall challenges within the program.
  • Manage written and oral communications with students, including regular written communications and information points, presentations, and information sessions.
  • Use student feedback to identify ways to improve their experience with us.
  • Liaise with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
  • Collaborate with other IE departments to ensure a successful student experience.
  • Assist the Associate Directors in the coordination and implementation of new curricular and extracurricular innovations.
  • Supervise and coordinate Program Assistants with professionalism and professional maturity.
  • Maintain and enhance academic guides and all other materials for students and faculty.

Requirements

  • Bachelor's Degree is required.
  • Bilingual or advanced proficiency in both English and Spanish (written and oral) with substantial professional experience in both languages.
  • A minimum of 3 years of professional experience is required.
  • Candidates must possess a valid EU work permit.
  • International experience is strongly preferred.
  • Strong project management capabilities.
  • Solid customer management skills, ability to work under pressure, and high level of accountability.
  • Experience in multi-stakeholder environments, excellent communication skills, and a strong customer orientation are essential.
  • Experience in global management education or working with business schools is a plus.

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