Program Coordinator

hace 4 semanas

Madrid, Madrid, España IE University A tiempo completo

Transform education with IE University

We are seeking a Program Coordinator to join our dynamic and international team of professionals.

Key Responsibilities:

  • Coordinate the delivery and day-to-day management of projects and activities related to IE's diverse programs.
  • Act as the main interface between students, professors, and various IE departments.
  • Manage communication flows, support program logistics and operations, and provide support to faculty members.

Key Action Areas:

  • Interaction with Students:
    • Meet with students to resolve issues, offer advice, and/or provide support with empathy, sensitivity, and a professional customer-oriented approach.
    • Support students in the admission process, managing registration applications and formalizing enrollment.
    • Manage (written and oral) communications with students, including all regular written communications and information points; presentations and information sessions, etc.
    • Use students' feedback to identify ways to improve their experience with IE.
    • Assist students and faculty before, during, and after the program.
  • Interaction with Professors and Other Departments:
    • Liaise with professors to plan program sessions and trips.
    • Communicate with professors to resolve participants' requests or support program management. Request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
    • Collaborate with other IE departments to ensure a successful participant experience.
  • Internal Development:
    • Be proactive in learning internal processes, platforms, and tools to deliver high-quality programs.
    • Actively coordinate with Program Managers to distribute and align with the preparation and delivery of programs.
    • Collaborate and lead cross-initiatives to help improve internal processes, templates, and guidelines.
    • Attend to all administrative and logistical duties to ensure the smooth running of the program and department.
    • Flexibility in taking on specific tasks to ensure the efficient development of the program.

Requirements:

  • A Bachelor's degree is preferred.
  • Fluent in English and Spanish, as this position requires both languages daily.
  • Cultural awareness to coordinate a multinational group of stakeholders.
  • Strong project management capabilities.
  • Detail-oriented and well-organized.
  • A collaborative team player.
  • The candidate will demonstrate solid customer management skills, communication skills, the ability to work under pressure, and a high level of accountability.
  • Candidates must possess a valid EU work permit.

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