Program Coordinator, Special Projects MEA
hace 23 horas
Program Coordinator Role Overview
The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to IE's corporate programs, primarily in the Middle East region.
Key Responsibilities
- Meet with corporate participants to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach.
- Co-manage the relationship with class representatives together with other team members.
- Support corporate participants facing academic difficulties or overall challenges within the programs.
- Manage written and oral communications with corporate participants, including regular updates and information sessions.
- Identify ways to improve the corporate participants' experience with IE using their feedback.
- Assist participants and faculty before, during, and after the program.
Interaction with Professors and Other Departments
- Liaise with professors to plan program sessions and trips.
- Communicate with professors to solve participant requests or support the Program Management.
- Collaborate with other IE Departments to ensure a successful participant experience.
Internal Development
- Proactively learn internal processes, platforms, and tools to deliver high-quality programs.
- Coordinate with Program Managers to distribute and align with program preparation and delivery.
- Collaborate and lead cross-initiatives to improve internal processes, templates, and guidelines.
- Attend to administrative and logistical duties to ensure a smooth program and department operation.
Requirements
- Bachelor's degree required; a master's degree is a plus.
- Fluent in English and Spanish; Arabic is a plus.
- Cultural awareness to coordinate a multinational group of stakeholders.
- Strong project management capabilities.
- Oriented to detail and well-organized.
- Solid customer management skills, communication skills, ability to work under pressure, and high level of accountability.
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