Program Coordinator, Special Projects MEA

hace 23 horas

Madrid, Madrid, España IE Business School A tiempo completo

Program Coordinator Role Overview

The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to IE's corporate programs, primarily in the Middle East region.

Key Responsibilities

  • Meet with corporate participants to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach.
  • Co-manage the relationship with class representatives together with other team members.
  • Support corporate participants facing academic difficulties or overall challenges within the programs.
  • Manage written and oral communications with corporate participants, including regular updates and information sessions.
  • Identify ways to improve the corporate participants' experience with IE using their feedback.
  • Assist participants and faculty before, during, and after the program.

Interaction with Professors and Other Departments

  • Liaise with professors to plan program sessions and trips.
  • Communicate with professors to solve participant requests or support the Program Management.
  • Collaborate with other IE Departments to ensure a successful participant experience.

Internal Development

  • Proactively learn internal processes, platforms, and tools to deliver high-quality programs.
  • Coordinate with Program Managers to distribute and align with program preparation and delivery.
  • Collaborate and lead cross-initiatives to improve internal processes, templates, and guidelines.
  • Attend to administrative and logistical duties to ensure a smooth program and department operation.

Requirements

  • Bachelor's degree required; a master's degree is a plus.
  • Fluent in English and Spanish; Arabic is a plus.
  • Cultural awareness to coordinate a multinational group of stakeholders.
  • Strong project management capabilities.
  • Oriented to detail and well-organized.
  • Solid customer management skills, communication skills, ability to work under pressure, and high level of accountability.

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