Program Coordinator, Special Projects MEA

hace 2 días

Madrid, Madrid, España Ie Business School A tiempo completo


Overview

The Program Coordinator, Special Projects MEA is responsible for the delivery and day-to-day management of projects and activities relating to IE's corporate programs, primarily in the Middle East region.

This involves serving as the key interface between participants, professors, and multiple IE departments; coordinating various tasks and program components, managing communication flows; supporting program logistics and operations, and supporting faculty members to ensure high standards for our corporate participants.


Key Responsibilities

Interaction with Participants:

Meet with corporate participants to resolve issues, offer advice, and/or provide support with empathy, sensitivity, and a professional customer-oriented approach on a daily basis.

Co-manage the relationship with class representatives together with other team members.

Support corporate participants facing academic difficulties or overall challenges within the programs.

Manage written and oral communications with corporate participants, including regular updates and information points; presentations and information sessions; etc.

Using corporate participants' feedback, identify ways to improve their experience with IE.

Assist participants and faculty before, during, and after the program.


Interaction with Professors and other departments:

Liaise with professors to plan program sessions and trips.

Communicate with professors to resolve participants' requests or support the Program Management.

Request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.

Collaborate with other IE departments to ensure a successful participant experience.


Internal Development:

Be proactive in learning internal processes, platforms, and tools to deliver high-quality programs.

Actively coordinate with the Program Managers to distribute and align with the preparation and delivery of the programs.

Support the Program Manager and team to ensure the right deliveries of program proposals and deliveries.

Collaborate and lead cross-initiatives to help improve internal processes, templates, and guidelines.

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