Strategic Business Growth Manager
hace 7 días
SAS Institute Inc. is a leader in data and AI, inspiring customers worldwide to transform data into intelligence.
About the Company
As a debt-free multi-billion-dollar organization on our path to IPO-readiness, we offer a dynamic and fulfilling career with flexibility and world-class employee experience.
The Customer Success team is seeking a Sr. Customer Success Manager to build relationships with SAS customers, adopt and expand usage of SAS software and solutions, identify new opportunities, and engage with other SAS resources to assist with existing implementations and identify new sales opportunities.
Duties and Responsibilities:
✦ Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
✦ Responsible for customer communications and conflict resolution.
✦ Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.
✦ Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media, and innovative campaign approaches.
✦ Build reports and analytics to provide key business insights used for data-driven decision making.
✦ Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts.
✦ Document Customer Success Plan with customer and sales.
✦ Share plan with sales, Professional Services and CIS.
✦ Monitor Customer Success through metrics and other measurements.
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