Enterprise Security Solutions Manager
hace 2 días
Company Overview: XM Cyber is a leading hybrid cloud security company that's revolutionizing the way organizations approach cyber risk. With its innovative exposure management platform, XM Cyber helps organizations transform their cybersecurity posture and stay ahead of potential threats.
Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.
Job Description:
Xm Cyber is seeking an experienced Customer Success Manager to join our Customer Experience organization. As the primary point of contact for our customers, you will be responsible for guiding and overseeing the customer journey to ensure successful adoption, operationalization, and value realization of the Xm Cyber platform.
Main Responsibilities:
1. Customer Management: Ensure customers gain maximum value from Xm Cyber solutions by understanding their organizational structure, business drivers, and desired operational outcomes. Assist customers in developing success plans with critical goals and key performance indicators, measuring progress, and reporting achievements internally and externally.
2. Technical Expertise: Serve as the designated technical expert for implementing and delivering Xm Cyber's product portfolio, working closely with the Onboarding team. Provide trusted advice to customers on best practices for securing their environment and lead technical deep-dive sessions on exposure reduction and remediation.
3. Commercial Acumen: Lead renewal processes to ensure high retention rates and identify growth opportunities (upsells and cross-sells) through close collaboration with the sales team and Sales Engineering. Facilitate opportunities and keep customers engaged throughout the customer lifecycle.
Required Skills and Qualifications:
- 5+ years of experience in customer success, account management, or a related field
- Proven track record of driving customer satisfaction and retention
- Excellent communication and technical skills
- Strong business acumen and ability to understand customer needs and develop effective solutions
Benefits:
- Competitive salary range: $120,000 - $180,000 per year
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunity to work with a cutting-edge technology company at the forefront of hybrid cloud security
- Collaborative and dynamic work environment with a talented team of professionals
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