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Senior Security Solutions Architect
hace 1 mes
At Infotree Global Solutions, we're driving the transformation of IT solutions in a rapidly evolving economic landscape. As a leader in Secure Access Service Edge (SASE) and SD-WAN technologies, our commitment to cybersecurity underscores our dedication to creating secure and agile environments for businesses adapting to the hybrid era's complexities.
Job SummaryWe're seeking an experienced Customer Success Engineer with German expertise to join our SASE Team. In this critical role, you'll leverage your expertise in SASE technologies to help customers excel in secure digital environments.
Responsibilities- Solution Implementation and Optimization: Implement and optimize our SASE solutions to ensure customers meet their business and security objectives.
- Proactive Technical Support: Provide proactive technical support, coordinating with engineering teams for effective solutions.
- Customer Advocacy: Act as a customer advocate, influencing our product roadmap and enhancing the user experience.
- Cloud Security Change Management: Support and educate customers in managing Cloud Security Change Management and Governance programs.
- Risk Mitigation Strategies: Develop risk mitigation strategies to support customer objectives.
You'll become a Subject Matter Expert on our SASE solutions, contributing significantly to customer success and engagement.
Your Impact- Drive customer satisfaction (CSAT) and engagement, identifying opportunities for upselling and improving service delivery.
- Assess success through metrics such as renewal rates, adoption rates, and overall customer engagement.
- BS/MS in Computer Science, Electrical Engineering, or a related technical field.
- Minimum 5 years of experience in pre-sales, technical support, or consulting roles.
- Deep understanding of networking and security concepts, with experience in multi-vendor environments.
- Proficiency in SASE architecture, remote access VPN solutions, and routing protocols.
- Strong project management and consulting skills, capable of communicating technical issues to both technical and non-technical audiences.
We offer an estimated annual salary range of $120,000 - $180,000, based on location and experience.
