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Customer Success Manager
hace 2 meses
About Npaw Spain
Npaw Spain is a leading video intelligence company that helps online streaming services grow. With over a decade of experience, we develop ground-breaking, scalable analytics solutions to optimize performance and user engagement, building media experiences that maximize revenue.
Our Suite of Analytics Apps
Our suite of analytics apps provides advanced visibility of platform performance, audience behavior, advertising and content efficiency, and app navigation in real-time to support data-driven decisions. We serve more than 150 video services and process over 200 billion plays per year worldwide.
About the Role
We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be the customer's advocate, ensuring the organization's success in profitability, reputation, and customer satisfaction.
Key Responsibilities
- Guarantee our customers are receiving appropriate support from all areas of the business and follow up every issue.
- Proactively offer ideas and insights to improve the customer's issues and challenges.
- Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.
- Identify opportunities for upgrades and growth.
- Provide progress analysis related to customer engagement.
- Monitor and provide support on the implementation of service agreements.
- Future product needs detection.
Requirements
- +2 years of customer-facing work experience with a proven ability to deliver results.
- Proven experience in key account management in a SaaS environment.
- Customer-oriented person with a strong focus on results.
- High aptitude with technical environments.
- Strong communication skills both in person and in writing.
- Understanding of the strategic sales process.
- Strong organizational skills with an ability to manage client demands.
- Ability to understand technical documentation and extract the product value.
- Advanced level of English and French.
- Willing to travel up to 15% of the time.
- Background in online media delivery technologies (video formats and codecs, video delivery protocols, Player technologies...) will be a plus.
What We Offer
- Competitive salary.
- Permanent contract.
- Private health insurance with Adeslas.
- Flexible compensation plan.
- Restaurant.
- Nursery.
- Hybrid remote-office work.
- Flexible work schedule.
- 23 days of holidays per year.
- Birthday afternoon off.
- Career growth opportunities.
- Access to continuous training.
- Language lessons.
- Referral bonus.
- International & multicultural team (more than 20 nationalities).
- Fun environment: sports, volunteering, company events, BBQs, pizza days, etc.
- A great office based in Barcelona.
- Free lunch at the office.
- Free drinks, fruit & snacks.
- An amazing technological challenge.
Join Our Team
