Technical Support Specialist for Network Operations in Madrid, Spain
hace 2 días
We are seeking a highly skilled Technical Support Specialist to join our team in Madrid, Spain. As a key member of our network operations team, you will provide 1st line customer and technical support for Cogent's services.
Key Responsibilities:
- Document customer issues in the trouble ticketing system and manage a queue of customer created tickets.
- Collaborate with the Operations team, other Cogent teams, and vendors to resolve customer issues.
- Manage customer expectations and escalate or de-escalate situations as necessary.
- Perform accurate handover of ongoing issues at the end of the shift.
Requirements:
- Good verbal and written communication skills.
- At least 2 years of experience in a similar position at a network operator.
- Cisco equipment experience and certifications (CCNA/CCNP) are highly valued.
- Strong technical knowledge in networking (TCP/IP), IP protocols (BGP, IGP, MPLS), IP addressing, DNS, and IP-VPN.
- Customer focused and eager to learn.
- Team player worker capable of working under pressure and within tight deadlines.
Benefits:
- Competitive base salary: €60,000 per year.
- Full benefits package including health insurance, retirement plan, and paid time off.
- Opportunities for professional growth and development.
- In-office position based in Madrid, Spain.
About Us: Cogent Communications is a leading provider of business Ethernet data services. We offer a range of services including dedicated internet access, private networks, and DDoS protection. Our team is passionate about delivering exceptional customer service and innovative solutions to meet the evolving needs of our customers.
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