Network Support Specialist
hace 2 días
Company Overview
">Cogent Communications is a global Tier 1 facilities-based ISP consistently ranked as one of the top five networks worldwide. The company specializes in providing businesses with high-speed Internet access and Ethernet transport services.
">About the Role
">We are seeking a highly skilled Network Support Specialist to join our team in Madrid, Spain. As a Network Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to resolve complex network issues.
">Responsibilities
">- ">
- Provide first-line customer and technical support for all layer 1, 2, and 3 services provided by Cogent">
- Interact with customers via phone and email to identify and resolve service issues and respond to technical questions">
- Clearly document all steps taken to identify and resolve customer-reported issues in the trouble ticketing system">
- Manage a queue of customer-created tickets, ensuring customers are updated on their status and progress towards resolving their issue">
- Work effectively with Operations teams, other Cogent teams, and vendors to ensure swift resolution of customer issues">
Qualifications
">To be successful in this role, you will need:
">- ">
- At least 2 years of working experience in a similar position at a network operator">
- Cisco equipment experience and certifications (CCNA/CCNP) will be highly valued">
- Strong technical knowledge in areas such as networking (TCP/IP), IP protocols (BGP, IGP, MPLS), IP addressing, DNS, and IP-VPN">
- Good verbal and written communication skills">
- Ability to work professionally with customers, vendors, and internal groups under all circumstances">
What We Offer
">As a Network Support Specialist with Cogent Communications, you can expect a competitive base salary of €36,000 per year, plus a range of benefits including health insurance, paid time off, short- and long-term disability, life insurance, holidays, parental leave, a 401(k) plan with employer match, stock options, and an employee assistance program.
">Location
">This is an in-office position based in Madrid, Spain.
">How to Apply
">Please submit your resume and cover letter to apply for this exciting opportunity.
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