Customer Service Representative

hace 3 semanas

Valencia, Valencia, España Blu Selection Spain A tiempo completo

Are you passionate about delivering exceptional customer experiences in the fintech sector? We're seeking a skilled Customer Service Representative to join our vibrant team in Valencia, Spain.

Your Role and Impact:

As a Customer Specialist, you will play a crucial role in enhancing the customer experience. Your responsibilities will include:

  • Supporting B2B Customers: Engage with clients primarily via email and chat, with occasional phone support.
  • Collaborative Problem-Solving: Brainstorm with your colleagues to continuously improve the customer experience.
  • Innovative Troubleshooting: Address payment inquiries and manage queries from sellers and buyers on various platforms.
  • Reputation Management: Contribute to improving our Trustpilot reviews and enhancing overall company NPS through exceptional service.
  • Effective Communication: Flag and escalate customer queries while developing suitable solutions.
  • Process Improvement: Map and refine business processes to enhance the customer journey and satisfaction.
What We're Looking For:

To excel in this role, you should possess the following skills and qualifications:

  • Language Proficiency: Native-level proficiency in German and a C1 level in English.
  • Tech Savvy: Comfort in using computers and various digital tools.
  • Strong Communicator: Excellent verbal and written communication skills.
  • Proactive Mindset: A solution-oriented approach and a keen interest in collaboration within an ambitious team.
What's in It for You?
  • Language Classes: Enhance your Spanish skills with our classes.
  • Social Events: Enjoy Friday evening drinks and team-building activities.
  • Health and Wellness: Participate in fitness bootcamps and mindfulness sessions to maintain your well-being.
  • Career Growth: Work in a tech startup that values innovation and allows you to contribute your ideas.
  • Skill Development: Improve your professional skills in communication, innovation, and technology implementation.
  • Culinary Perks: Enjoy free breakfast and lunch in the office.
  • Diverse Environment: Join an international team with over 20 nationalities, fostering a rich cultural exchange.
About Our Client:

We are a dedicated team of professionals committed to co-scaling startups and providing top-tier support. Experience a collaborative atmosphere where your growth and contributions are valued.

Ready to take the next step in your career? Explore our other opportunities on our website or send us your CV to be considered for exciting projects and future openings.

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