Technical Support Specialist for Global Education

hace 6 días


Madrid, Madrid, España Thepower A tiempo completo
Company Overview

thePower is a leading education group with a mission to democratize education and make it accessible to everyone. With thousands of students across the globe and an incredible growth rate year over year, we are committed to reshaping the future of education.

Salary

The estimated salary for this role is €45,000 - €60,000 per annum, depending on experience.

Job Description

We are seeking a Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for helping our students resolve technical issues quickly and efficiently.

Required Skills and Qualifications
  • Capacity to learn everyday about new problems and understand the needs of our students and colleagues
  • Basic knowledge in configuration, like networks, browsers, devices and their own features
  • Knowledge in Excel (Spreadsheet)
  • Capacity to teach in an easy way how to solve a medium-complex problem
  • Be a person that has a constant desire to learn and the ability to learn quickly
  • Being a team player
Benefits
  • Work schedule: Monday to Friday, 16:00 to 21:00
  • 28 vacation days per year: 25 days of your choice, plus your birthday, December 24, and December 31
  • Flexible compensation plan: meal vouchers, transport vouchers, childcare vouchers, and medical insurance
  • Access to all our programs as part of the Power family
  • €1,000 annual learning budget for books, technical courses, tech events, and more
Others

This role involves working with a multicultural team, collaborating with departments like Finance, Marketing, Tech, and Customer Experience. If you're passionate about learning, solving problems, and collaborating with a dynamic team, we'd love to hear from you.



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