Technical Support Specialist for Education Revolution

hace 23 horas


Madrid, Madrid, España ThePower A tiempo completo
Company Overview

We want to revolutionize education through technology and the best user experience. an education group with thousands of students across the globe is now about 250 employees from many diverse backgrounds making the goal of democratizing education a reality together.

About the Role

This is an exciting opportunity to join a dynamic fast-growing team committed to reshaping education. As a Technical Support Specialist, you will be part of a cross-functional team of Developers UX/UI Designers QAs and Value Managers where your voice is always heard and valued.

Job Description

We are currently working on a new service desk that helps the Customer Experience Department to give our students a quick response in Technical issues. You will work side by side with our current Tech Support team learning and capacity to build useful knowledge are essentials to improve and expand the service and of course solve those problems that we face on a daily basis.

Your responsibilities will include:

  • Helping with tech issues reported by our students missing data incorrect frontend display mailing glitches and common connection or browser errors.
  • Collaborating with departments like Finance Marketing Tech and most frequently Customer Experience.
Required Skills and Qualifications

To succeed in this role, you should have:

  • Capacity to learn everyday about new problems understand the needs of our students and colleagues be organized and know how to adapt to adverse and changing situations.
  • Basic knowledge in configuration like networks browsers devices and their own features.
  • Knowledge in Excel (Spreadsheet).
Benefits

We offer a competitive salary range depending on experience and a flexible compensation plan meal vouchers transport vouchers childcare vouchers and medical insurance.

Additionally, you will enjoy:

  • 28 vacation days per year 25 days of your choice plus your birthday December 24 and December 31.
  • Access to all our programs as part of the Power family.
  • 1 000 annual learning budget for books technical courses tech events and more.

Estimated Salary: $60 000 - $80 000 per year.



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