Technical Support Specialist for Education
hace 4 días
Company Overview
ThePower is a dynamic and fast-growing education group with thousands of students worldwide. Our mission is to revolutionize education through technology and the best user experience.
About Us
We have an incredible growth rate year over year and are now about 250 employees from diverse backgrounds making the goal of democratizing education a reality together.
Salary Range
$60,000 - $80,000 per year, depending on experience, plus flexible compensation plan, meal vouchers, transport vouchers, childcare vouchers, and medical insurance.
Job Description
As a Technical Support Specialist, you will be part of a cross-functional team of Developers, UX/UI Designers, QAs, and Value Managers where your voice is always heard and valued. You will work with tools like Jira, MongoDB, SnowFlake, and Salesforce to report and resolve technical issues reported by our students.
Key Responsibilities
- Help with technical issues such as missing data, incorrect frontend display, mailing glitches, and common connection or browser errors.
- Collaborate with departments like Finance, Marketing, Tech, and Customer Experience.
- Be part of a team that helps give our students a quick response to technical issues.
- Work with teams to extend the service desk to other departments such as Sales and Product.
Required Skills and Qualifications
To succeed in this role, you will need:
- Capacity to learn every day about new problems and understand the needs of our students and colleagues.
- Basic knowledge in configuration like networks, browsers, devices, and their features.
- Knowledge in Excel (Spreadsheet).
- Capacity to teach in an easy way how to solve medium-complex problems.
- Constant desire to learn and ability to learn quickly.
- Being a team player.
Benefits
We offer a great work-life balance, with a schedule from Monday to Friday, 16:00 to 21:00. You will also have access to all our programs as part of The Power family, including a 1,000 annual learning budget for books, technical courses, tech events, and more.
Why Join Us?
If you are passionate about learning, solving problems, and collaborating with a multicultural team, we would love to hear from you. At ThePower, you will be part of a dynamic team committed to reshaping education and making a direct impact on the experience of thousands of students worldwide.
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