Director of Research Operations
hace 4 días
M3 is a global leader in digital solutions for the healthcare industry. Our expertise spans market research, medical education, promotional programs, clinical development, job recruitment, and clinic appointment services. With over 1 billion dollars in annual revenue, we have achieved consistent growth of over 20% year-on-year for the past 15 years.
About the RoleThe Associate Director will oversee a Client Service team, providing leadership and coaching to staff members. They will build relationships with M3 clients, ensuring projects are completed on time and within budget. This role requires experience in managing market research teams, particularly in online healthcare research.
Main Responsibilities:- Manage, mentor, appraise, and develop team members, monitoring KPIs and workload distribution.
- Provide guidance and mentoring to operations team members.
- Manage project escalations to ensure timely completion and budget adherence.
- Work closely with senior management to adapt, develop, and initiate processes, procedures, and system enhancements.
- Investigate and manage project escalations, ensuring client satisfaction.
- Monitor productivity and quality of data collection for team projects.
- Oversee billing processes, ensuring projects end with expected profitability.
- Support the development and implementation of best practices and policies for client service.
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