Strategic Director of Market Research Operations

hace 1 día


Madrid, Madrid, España M3 A tiempo completo

**Company Overview**

M3 is a global leader in digital solutions for healthcare, serving sectors including pharmaceuticals, biotechnology, and charities. Our services range from market research to medical education programs, clinical development, and job recruitment. With over 15 years of growth, we've achieved $1 billion in annual revenue.

**Job Description**

The Associate Director will oversee a client service team, providing leadership through coaching, mentoring, and building relationships with M3 clients. This role involves managing project escalations, ensuring timely completion and budget adherence. The ideal candidate has management experience in market research, specifically online healthcare research.

**Key Responsibilities:**

  • Manage, mentor, appraise, and develop team members, monitoring KPIs and workload distribution.
  • Provide guidance and mentoring to operations team members.
  • Manage project escalations, partnering with internal stakeholders to address issues and improve performance on research projects.
  • Work closely with senior management to adapt, develop, and initiate processes, procedures, and system enhancements.
  • Investigate and manage project escalations, ensuring timely completion and client satisfaction.
  • Monitor productivity and quality of data collection for team projects.
  • Oversee billing process for the team, ensuring expected profitability.
  • Support the development and implementation of best practices and policies for client service.

**Required Skills and Qualifications:

* Management experience in market research, specifically online healthcare research *

**Estimated Salary:**$120,000 - $150,000 per annum, depending on location and experience. This figure is based on industry standards and the requirements outlined in this role.



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