Senior Operations Manager EMEA

hace 4 semanas


Madrid, Madrid, España Marshall Group A tiempo completo

Job Title: Senior Operations Manager EMEA

Job Summary: We are seeking a highly skilled Senior Operations Manager EMEA to lead our operations team in the EMEA region. The successful candidate will be responsible for driving operational excellence, optimizing channel programs, and improving partner experience.

Key Responsibilities:

  • Oversee order management processes, leveraging Dynamics 365 to optimize order flow and reduce lead times.
  • Monitor and analyze inventory levels, ensuring effective stock allocation to meet demand and prevent over- or under-stocking.
  • Collaborate with sales, marketing, and product teams to ensure seamless order fulfillment and inventory management.
  • Ensure that we are working with the right logistics supplier base, fitting the company requirements and objectives in the short and long term.
  • Define cost savings targets and follow up.
  • Create and maintain operational processes, ensuring high customer service.
  • Implement global strategies and align with EMEA needs.
  • Budget owner for logistics and transportation - EMEA.
  • Manage channel programs like the 'authorized reseller program' and other channel compliance programs (e.g., WEEE), including related monitoring and reporting.
  • Evaluate and improve RMA terms and programs.

Requirements:

  • 3-5 years in a similar position working across EMEA.
  • Experience with ERP transitions and optimising flows and processes.
  • Knowledge of warehouse management systems (WMS), IT infrastructure, 3PL and EDI integrations.
  • Qliksense and Dynamics 365.
  • Leadership skills.


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