Regional Operations Director EMEAA
hace 3 semanas
The EMEA Sales organization is at the forefront of creating seamless customer experiences. As our Senior Manager, Operations EMEA, you will play a pivotal role in streamlining product flow across the EMEA market, optimizing warehouse structures, and establishing KPIs for operational excellence.
What You'll Do:
As a key member of our EMEA operations team, you will lead the way in order management, logistics, and product repair in the EMEA region, with some areas linked to the APAC region.
Leadership:
Integrate existing roles into a cohesive group, leading EMEA operations for both B2B and B2C distribution. Drive continuous organizational development, ensuring the team is always fit for purpose and securing new resources when needed. Lead, empower, and coach the team, responsible for salary reviews, performance development, and KPI development.
Operations:
Oversee order management processes, leveraging Dynamics 365 to optimize order flow and reduce lead times. Monitor and analyze inventory levels, ensuring effective stock allocation to meet demand and prevent over- or under-stocking. Collaborate with sales, marketing, and product teams to ensure seamless order fulfillment and inventory management. Ensure we work with the right logistics supplier base, fitting company requirements and objectives. Define cost savings targets and follow up. Create and maintain operational processes, ensuring high customer service. Implement global strategies and align with EMEA needs. Budget owner for logistics and transportation in EMEA. Manage channel programs like the 'authorized reseller program' and other channel compliance programs, including related monitoring and reporting. Evaluate and improve RMA terms and programs.
Who We're Looking For:
You understand the dynamics between sales and logistics, have a curious mindset, and are solution-oriented. An empathic people person with great stakeholder management and leadership skills. Self-driven and thriving in a dynamic environment.
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