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Barcelona, Barcelona, España Cpm International A tiempo completo{"title": "Customer Service Representative", "description": "At CPM International, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. Responsibilities: * Provide exceptional...
Customer Service Representative with Multilingual Skills
hace 2 meses
About CPM International
We are a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
Job Responsibilities
- Deliver exceptional customer experiences through every interaction
- Handle telephone, email, and social media queries, ensuring timely and professional responses to customer and client needs
- Develop in-depth knowledge of multiple brands and products across various industries
- Improve brand and product knowledge to provide high-quality information to customers
- Embody company values and serve as a brand ambassador
Requirements
What We're Looking For
- Fluent French or German with exceptional grammar and spelling skills
- High level of English (written and spoken)
- Passion for delivering outstanding customer service
- Previous experience in customer-facing roles or call centers (a plus)
- Flexibility, adaptability, and ability to multitask
- Confident and enthusiastic telephone manner
- Empathy and ability to handle sensitive calls
- Strong administrative skills with attention to detail
- Professional outlook and proactive problem-solving approach
- Strong team spirit and 'can-do' attitude
What We Offer
- Competitive salary
- Paid bank holidays and extra day in lieu
- Hybrid office work model
- Full or part-time options (39 or 20 hours/week)
- Training and development opportunities
- Employee Assistance Program
- Employee Benefits Club
- Option to sign-up for discounted private health insurance
- Referral program
- Access to LinkedIn training and courses
