Customer Service Representative with German Language Skills

hace 2 días


Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages to cater to the diverse needs of our markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Our Client

Our client is a leading provider of innovative solutions for foot health and comfort. They believe that everyone should be able to move freely and comfortably, and they strive to provide effective and reliable solutions to keep feet healthy and pain-free.

Job Description

We are seeking a highly skilled Customer Service Representative with fluent German language skills to join our team. As a Customer Service Representative, you will work collaboratively with consumers to answer product information requests and resolve queries in a professional and skillful manner. You will also develop a sound understanding of our client's products and services and provide omnichannel support to our consumers via telephone, email, chat, and social media.

Requirements
  • Fluent level of German with exceptional grammar and spelling skills
  • High level of English (both written and spoken)
  • Genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • Professional outlook and proactive approach to problem-solving
Benefits
  • Temporary contract with the possibility of extension
  • Full-time position (39 hours/week)
  • Competitive salary (€18,000.00 gross per year)
  • Bonus (€400 gross if ending the contract without sanctions)
  • Incentives for top performance
  • 2 accrued days per month / 24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement (4 days per month at the office, 100% WFH possibility)
  • Training and development opportunities
  • Employee Assistance Program
  • Employee Benefits Club
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program


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