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Customer Service Representative with German Language Skills
hace 2 meses
At Salve Consulting, we are seeking a highly skilled Customer Service Representative with German language proficiency to join our team. As a key member of our customer-centric team, you will be responsible for delivering exceptional customer service to our clients.
Key Responsibilities- Handle incoming customer requests via various channels.
- Record call details and provide timely responses and resolutions to customers.
- Resolve requests or incidents that require advanced technical expertise.
- Address product-specific issues, particularly related to audio equipment and applications.
- Stay updated on applications specific to user needs.
- Ensure service requests are resolved and properly documented in the case management system.
- Keep customers informed on the status and progress of their queries.
- Monitor and follow up on all open requests in the queue.
- Escalate potential service issues to the appropriate level when necessary.
- Native or fluent in German, both verbal and written, with proficiency in English (minimum B2 level).
- At least 1 year of experience in a customer service role, ideally in technical support.
- Strong customer service skills.
- Advanced IT knowledge, particularly in signal path connectivity, wireless networking, and audio/visual products.
- Proficiency in both Windows and Mac environments.
- Strong understanding of customer care and the ability to manage and implement process changes.
- Competitive remuneration package based on experience, skills, and performance.
- Fully remote work from anywhere in mainland Spain.
- Work schedule: Monday to Friday, 09:00 AM - 06:00 PM (39 hours per week, with 2 days off).
- Join a dynamic, creative team with a positive and friendly work environment.
- Access to guidance and tools to help you achieve your full potential.
