Customer Service Representative with German Language Skills

hace 2 días


Barcelona, Barcelona, España Salve Consulting A tiempo completo
Customer Service Representative with German Language Skills

We are seeking a highly skilled Customer Service Representative with German language proficiency to join our team. As a key member of our customer-centric team, you will be responsible for providing exceptional customer service to our clients via phone and email.

Key Responsibilities:
  • Handle incoming customer requests via phone and email
  • Record call details in case management systems and provide timely responses and resolutions to customers
  • Resolve requests or incidents that require advanced technical expertise
  • Stay updated on applications specific to user needs
  • Ensure service requests are resolved and properly documented in the case management system
Requirements:
  • Native or fluent in German, both verbal and written, with proficiency in English (minimum B2 level)
  • At least 1 year of experience in a customer service role, ideally in technical support
  • Strong customer service skills
  • Advanced IT knowledge, particularly in signal path connectivity, wireless networking, and audio/visual products
  • Proficiency in both Windows and Mac environments
What We Offer:
  • Competitive remuneration package based on experience, skills, and performance
  • Fully remote work from anywhere in mainland Spain
  • Work schedule: Monday to Friday, 09:00 AM - 06:00 PM (39 hours per week, with 2 days off)
  • Join a dynamic, creative team with a positive and friendly work environment


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