Customer Service Representative with Profound Communication Skills
hace 2 semanas
CPM International is a global company with presence in over 30 countries, offering multilingual support in various languages to cater to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Job Title: Customer Service RepresentativeWe are seeking a Customer Service Representative to handle customer inquiries and resolve issues in a professional and skilled manner.
Responsibilities- Collaborate with consumers to answer product information requests and resolve queries
- Analyse customer problems and offer individual solutions
- Provide an omnichannel service to consumers via telephone, email, chat, and social media
- Develop a sound understanding of the products and services offered by our client
- Embody our company values and act as a brand ambassador
- Fluent level of German with exceptional grammar and spelling skills
- High level of English (written and spoken)
- Passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with attention to detail
- Professional outlook and proactive approach to problem-solving
- Temporary contract with possibility of extension
- Full-time position (39 hours/week)
- Hybrid model: 4 days per month at the office, rest working from home
- Competitive salary: €18000 gross per year
- Bonus: €400 gross by reaching 3 months without sanctions
- Incentives: Top performance incentives
- Holidays: 2 accrued days per month / 24 calendar holidays per year
- Paid bank holidays + 1 extra day in lieu
- Ongoing training and development opportunities
- Employee Assistance Program - Free, confidential guidance and support
At CPM International, we value diversity and inclusion. We welcome everyone and celebrate unique styles. Our accessible workplace fosters growth and empowers you to bring your whole self to work.
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