Customer Service Representative with Multilingual Skills
hace 2 semanas
About the Role
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Key Responsibilities
- Provide exceptional customer experiences through every interaction
- Handle queries via telephone, email, and social media, ensuring timely and professional resolution
- Develop and maintain brand and product knowledge to deliver high-quality information to customers
- Embody company values and act as a brand ambassador
Requirements
What We're Looking For
- Fluent French or German with exceptional grammar and spelling skills
- High level of English (written and spoken)
- Passion for delivering outstanding customer service
- Previous experience in customer-facing roles or call centres (a plus)
- Flexibility, adaptability, and ability to multitask
- Confident and enthusiastic telephone manner
- Empathy when dealing with sensitive calls
- Strong administrative skills with attention to detail
- Professional outlook and proactive problem-solving approach
- Strong team spirit and a 'can-do' attitude
What We Offer
- Competitive salary
- Paid bank holidays and an extra day in lieu
- Hybrid office work model
- Full or part-time options (39 or 20 hours/week)
- Training and development opportunities
- Employee Assistance Program and Employee Benefits Club
- Option to sign up for discounted private health insurance
- Referral program and access to LinkedIn training
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