Account Manager

hace 2 días


Barcelona, Barcelona, España The Knot Worldwide A tiempo completo

About The Knot Worldwide

We are a young, multicultural and growing environment. We value curiosity, insight, accuracy, flexibility, adaptability, a positive attitude towards new challenges and changes.

Role Overview

The Revenue Operations team plays a key role in supporting the French market. As an Account Manager, you will be responsible for providing first-class customer service to our clients enterprises through Mariages.net portal.

Responsibilities

  • Customer Service: Satisfaction, assisting, and personalized quality support
  • Phone and email assistance: guiding our clients enterprises through Mariages.net portal
  • Processing and managing additional campaign products purchased by the client
  • Liaising with other departments and areas of the company to resolve and manage customer-related issues
  • Claiming the balance of debts and arrears
  • Customer retention
  • Analysing the customer's actual situation, trying to reach an agreement for payment
  • Negotiating payments
  • Managing administrative functions associated with the role
  • Inclusion and monitoring of delinquent customers in insolvency registers
  • Closing resolved complaints, indicating in our CRM the observations and data to be kept after each action

Requirements

To succeed in this role, you will need:

  • A native French speaker with fluency in English, both oral and written
  • Spanish: Basics (recommended)
  • At least 2 years of experience in customer support
  • Experience in payment management
  • Excellent communication skills
  • High negotiation and retention skills, identifying and developing techniques to improve results
  • Microsoft Office tool proficiency and global Internet knowledge

Compensation and Benefits

We offer a competitive salary of $45,000 per year, plus benefits and opportunities for professional growth.



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