Customer Experience and Innovation Specialist

hace 1 semana


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo
Job Overview
David Kennedy Recruitment is partnering with a leading Outsourcing/BPO company to recruit a German-speaking Customer Experience and Innovation Specialist for their offices in Valencia. This role offers an exciting opportunity to take on more responsibility in project design and implementation.

Key Responsibilities:
- Provide exceptional support to B2B customers through phone, email, and chat
- Collaborate with colleagues to improve the customer experience
- Troubleshoot issues, innovate, and drive change management
- Utilize cutting-edge technology and AI integrations
- Control and handle payment inquiries across various client platforms
- Enhance overall company NPS through excellent service
- Flag and escalate customer queries, finding suitable solutions
- Map and improve business processes to enhance customer journey satisfaction

Requirements:
- Native-level German and fluent English
- Customer service experience and skills
- Excellent communication skills
- Interest in innovation and technology integration
- Proactive and solution-oriented mindset
- Ability to think outside the box
- Technical background advantageous

Benefits:
- Access to Spanish and mindfulness classes
- Friday evening drinks and fitness bootcamps
- International working environment with diverse nationalities
- Opportunities for professional skill development and growth
- Relaxed work atmosphere with free lunch and breakfast
- Located in one of Europe's most beautiful cities

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