Dream Travel Operations Director
hace 4 días
Company Overview
We are a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to creating life milestones is at the core of our brand equity.
About Us
Exoticca is a professional, dynamic, multicultural team in rapid international growth. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
Job Description
We are looking for a qualified Senior Travel Operations Lead to manage our Travel Operations team, increasing customer satisfaction, loyalty, and retention. You will be responsible for ensuring standards for productivity and quality are achieved, managing individual and team performance expectations and goals, monitoring real-time KPIs, and serving as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
Key Responsibilities:
- Continually engage, motivate, support, and develop your team to achieve success and meet customer expectations.
- Daily supervision, reporting, and monitoring of KPIs.
- Constantly supervise and report DMC inquiries when they affect Exoticca products.
- Act as the first point of contact for escalated internal issues, taking ownership for a successful resolution.
- Provide individual coaching feedback sessions to improve customer satisfaction.
- Work with the Travel Operations Management Team on new projects related to GDS implementation.
Requirements:
- 2+ years of people management experience.
- Excellent leadership and interpersonal skills.
- Multitasking ability and customer-focused mindset.
- Outstanding written and verbal communication skills.
- High flexibility and schedule adaptation (night shift, weekends, bank holidays, etc.).
- Fluent English level.
- Deep knowledge of Amadeus / GDS, on the operations and implementation part.
- Experience working with DMC is required.
- Experience working with systems such as Salesforce and Travelfusion is a must.
What We Offer:
- Competitive compensation package in line with job responsibilities and experience ($65,000 - $80,000 per year).
- Flexible compensation management for diet, transportation, and private health insurance with Cobee.
- Hybrid work model: Office located in Barcelona city.
- Permanent contract from the start.
- Travel packages at reduced prices as perks for employees.
- Unlimited coffee, language lessons, quarterly teamwork activities, and global biannual parties.
- Become part of a fun and motivated multicultural team in an agile and rapidly growing organization.
Equal Opportunity Employer
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