Client Relationship Manager

hace 5 días

Barcelona, Barcelona, España Mygwork A tiempo completo
Job Description

Job Title: Client Relationship Manager - Workplace Solutions

Job Summary:

We are seeking a highly skilled Client Relationship Manager to join our Workplace Solutions team in Barcelona. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our valued clients, ensuring they receive top-class service and support.

Key Responsibilities:

  • Develop and maintain strong relationships with multiple clients as assigned.
  • Build depth in relationships by initiating contact and developing a relationship with decision-makers.
  • Manage the post-sales relationship for strategically significant accounts.
  • Serve as the primary client contact and advocate for day-to-day and escalated issues and requests.
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
  • Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
  • Stay up-to-date with industry information that could provide value to clients or internally.
  • Build a network of share plans advisors and experts in your region.

Requirements:

  • Share Plans Experience.
  • Experience in Relationship Management in global companies.
  • Proactive by nature.
  • Exceptional personal, listening, written and verbal communication skills.
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Ability to lead and motivate, develop clear and creative solutions to complex problems, and manage multiple initiatives simultaneously.
  • Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.

Preferred Qualifications:

  • Experience working with Cloud-Based software.
  • Project management experience with excellent organizational skills.
  • Success-oriented spirit with focus on customer delight.
  • Superior critical thinking, decision making and problem-solving skills.

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