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Client Relationship Manager
hace 3 meses
Location: Barcelona, Spain
Place of work: Hybrid
Join the dynamic team at Scentmate in Barcelona as a Client Relationship Manager, where you will serve as the primary contact for strategic SME clients in the DACH region. In a hybrid work setting, you will utilize our innovative fragrance solutions to cultivate and maintain client partnerships, fostering growth and creativity within a diverse and rewarding startup environment supported by DSM-Firmenich's extensive legacy.
ABOUT THE COMPANY:
Scentmate is an emerging fragrance house, backed by DSM-Firmenich, dedicated to addressing the unique needs of small and medium enterprises. We provide access to high-quality ingredients, innovative solutions, and compliance support, all aimed at simplifying the process for manufacturers, entrepreneurial brands, and startups to discover the ideal fragrance for their products swiftly and effectively.
Key Responsibilities
Foster a productive working relationship with key SME client contacts in the DACH market. Actively seek out and engage new business opportunities in alignment with Scentmate's sales strategy. Position Scentmate as the primary partner for clients' fragrance briefs. Enhance relationships within client organizations, broadening Scentmate's visibility and promoting our role as a strategic solution provider. Identify market opportunities, decision-making factors, and success criteria, developing action plans in response to a dynamic market landscape. Lead and coordinate projects with both internal teams and clients, whether proactively or reactively. Collaborate with internal stakeholders to refine Scentmate's value proposition by gathering, analyzing, and transforming client feedback into actionable insights. Master our tools to optimize internal resources and maximize customer lifetime value.We Offer
Comprehensive on-the-job training and development opportunities. A vibrant and rewarding multicultural work environment. The chance to contribute to a company that is building a strong legacy through groundbreaking industrial innovations and technologies. An inspiring journey of personal and professional growth. A collaborative team atmosphere in a fast-paced and fulfilling environment. A modern office space equipped with excellent amenities, complimentary refreshments, and a flexible working policy.You Bring
A minimum of 3 years of experience in sales within the perfumery or related sectors, particularly in customer management roles. Proficiency in English and German; additional languages are advantageous. A customer-centric approach and a commitment to delivering exceptional experiences. Willingness to travel for client visits. Strong organizational and interpersonal skills. Quick adaptability to digital tools. A proactive, energetic, and self-motivated attitude; a team player with a genuine passion for customer satisfaction and creative problem-solving. An agile mindset to collaborate with internal teams and present projects that deliver value to our clients.Recruitment Process
Interested candidates are encouraged to submit their CV in English.
Commitment to Equal Opportunities
DSM-Firmenich is dedicated to fostering an inclusive environment where creativity and innovation can thrive. We strive to create a workplace that offers equal opportunities for all, ensuring that everyone can succeed. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable accommodations for disabled applicants throughout our recruitment process.
