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Senior Account Manager
hace 2 meses
Wir suchen einen erfahrenen Senior Account Manager (m/w/d) für unsere digitale Vertriebsstrategie in der DACH-Region. Als Teil unseres Teams werden Sie eine zentrale Ansprechperson für unsere Kunden sein und eine Schlüsselrolle beim Aufbau vertrauensvoller Beziehungen spielen.
Hauptraumfelder- Beziehungsmanagement: Der Aufbau und die Pflege enger, vertrauensvoller Beziehungen zu Kunden sowie das Schaffen von Verständnis für deren Bedürfnisse und Ziele liegt in Ihrer Verantwortung.
- Dienstleistungsmanagement: Sie fungieren als Hauptansprechperson für digitale Serviceanfragen und arbeiten eng mit internen Teams zusammen, um die Bedürfnisse der Kunden zu erfüllen.
- Strategisches Arbeiten: Die Entwicklung von Strategien, die auf Ihre jeweiligen Kunden zugeschnitten sind, um Vertragsverlängerungen sicherzustellen, zählt zu Ihren Aufgaben.
- Konfliktmanagement: Sie arbeiten mit funktionsübergreifenden Teams zusammen, um potenzielle Probleme nach dem Verkauf anzusprechen und zu lösen.
- Kundenverständnis: Sie erarbeiten sich ein umfassendes Verständnis für die Geschäftslandschaft Ihrer Kunden und identifizieren Wachstumspotenziale.
- Datengesteuerter Vertrieb: Sie nutzen Datenkenntnisse und Marktinformationen, um Ihre Verkaufsstrategie voranzutreiben, Upselling-Potenziale zu identifizieren und gezielte Verkaufskampagnen durchzuführen.
- Leistungsanalysen: Durch die Überwachung und Analyse von Leistungskennzahlen tragen Sie zur Verbesserung der Account-Manager-Prozesse und Vertriebsstrategien bei.
- Kunden-Support: Sie vertritt die Interessen Ihrer Kunden innerhalb von Softwareone Deutschland und fördern somit ihre Erfolgsgeschichte, um Weiterempfehlungen und Referenzen zu erhalten.
- Leidenschaft für den Vertrieb: Leidenschaft für den Verkauf und Engagement für hervorragende Kundenzufriedenheit.
- Starke Kommunikations- und Verhandlungsfähigkeiten: Fähigkeit, klar zu kommunizieren, Initiative zu ergreifen und wirksam zu überzeugen.
- Gutes Verständnis für Technologie: Mehrjährige Erfahrung im Verkauf von Technologieprodukten und -dienstleistungen.
- Teamfähigkeit: Bereitschaft zu lernen und mit einem dynamischen Team zusammenzuarbeiten.
- Kontinuierliche Lernbereitschaft: Bereitschaft neue Fähigkeiten zu entwickeln und sich in der Rolle weiterzuentwickeln.
- Ausbildung: Ein Abschluss im betriebswirtschaftlichen Kontext oder einem verwandten Bereich ist von Vorteil.
- Sprachkenntnisse: Sehr gute Kenntnisse, sowohl mündlich als auch schriftlich, in Deutsch und Englisch.
