Fashion Customer Service Representative in Barcelona

hace 3 días


Barcelona, Barcelona, España Empresa Reconocida A tiempo completo
Job Description:

Are you a fashion enthusiast looking for a new challenge in Barcelona? We are seeking a German-speaking Customer Service Representative to join our team at a world-renowned fashion brand.


The Role:

As a Customer Service Expert, you will be responsible for effectively solving customer issues in German, managing complaints and inquiries with a proper and respectful tone, and keeping customer satisfaction at the core of every decision and behavior.


Responsibilities:
  • Provide excellent customer service in German, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage customer complaints and concerns, ensuring that all issues are resolved to the customer's satisfaction.
  • Collaborate with the sales team to provide customers with information about products and services.
  • Help clients with their online shopping and advise on their orders.

Requirements:
  • Excellent command of German and fluency in English, spoken and written.
  • Open to developing customer service skills.
  • Passionate about fashion and familiar with the industry.
  • Computer literate.
  • Excellent communication and interpersonal skills.
  • Outgoing, enthusiastic, positive, and engaging personality.
  • Ability to work 39 hours weekly on a rotational shift pattern.

Benefits:
  • 2 weeks initial paid training.
  • Competitive compensation.
  • Long-term contract.
  • Ongoing training.
  • Possibility to grow within the company.


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