Fashion Customer Service Representative in Barcelona
hace 3 días
Are you a fashion enthusiast looking for a new challenge in Barcelona? We are seeking a German-speaking Customer Service Representative to join our team at a world-renowned fashion brand.
The Role:
As a Customer Service Expert, you will be responsible for effectively solving customer issues in German, managing complaints and inquiries with a proper and respectful tone, and keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Provide excellent customer service in German, responding to customer inquiries and resolving issues in a timely and professional manner.
- Manage customer complaints and concerns, ensuring that all issues are resolved to the customer's satisfaction.
- Collaborate with the sales team to provide customers with information about products and services.
- Help clients with their online shopping and advise on their orders.
Requirements:
- Excellent command of German and fluency in English, spoken and written.
- Open to developing customer service skills.
- Passionate about fashion and familiar with the industry.
- Computer literate.
- Excellent communication and interpersonal skills.
- Outgoing, enthusiastic, positive, and engaging personality.
- Ability to work 39 hours weekly on a rotational shift pattern.
Benefits:
- 2 weeks initial paid training.
- Competitive compensation.
- Long-term contract.
- Ongoing training.
- Possibility to grow within the company.
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