Customer Service Representative

hace 5 días

Barcelona, Barcelona, España Minacs A tiempo completo

Customer Service Representative - Fashion Industry

Are you a customer service enthusiast looking for a new challenge? We're seeking a French-speaking Customer Service Representative to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in the fashion industry.

Key Responsibilities:

  • Take incoming customer calls and resolve user demands in a timely and professional manner.
  • Log call details onto call management systems and provide response and resolution within SLA.
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Requirements:
  • Proficient or bilingual in French and advanced in English.
  • Good disposition to work in a customer service environment.
  • Customer care skills – ability to listen to and understand the customers' needs.

What We Offer:
  • 39 hours/week temporary contract: rotative Monday to Friday, from 09:00 to 18:00 and Saturday from 09:00 to 16:00.
  • Salary 18,400 euros gross/year + up to 1200 euros gross/year in bonus.
  • Good location in Barcelona.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs and specialized courses.

Join us and take the first step towards a rewarding career in customer service

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