Fashion Customer Service Representative

hace 1 día


Barcelona, Barcelona, España Teleperformance A tiempo completo

Are you passionate about the fashion industry?

We are looking for a Customer Service Expert in Fashion to join our team at Teleperformance Spain.

About the Role

As a Fashion Customer Service Representative, you will be responsible for providing excellent customer service experience to clients through different contact channels.

Key Responsibilities

  • Receive incoming telephone calls from new and existing customers
  • Manage customers' orders, changes and returns of products and/or services
  • Provide exceptional customer service experience to clients

Requirements

Key Competencies

  • Data accuracy
  • Attention to detail
  • Ability to gain immediate credibility and trust
  • Exceptional communication skills
  • PC and system literate

Candidate Profile

  • Confident and enthusiastic
  • Ability to work well as part of a team as well as independently
  • Native/advanced French speaker and intermediate/advanced level of English or Spanish
  • First class written, verbal and interpersonal skills
  • Numerate and articulate
  • Well organised, reliable and thorough

What We Offer

  • 38.5 hours/week from Monday to Friday, from 09.00 to 18.00
  • Temporary contract of 2 months
  • Salary: 18,223€ gross/year
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
  • Individual career paths to grow within the project
  • Dynamic and international environment


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