Customer Service Representative in Barcelona
hace 3 semanas
We are seeking a highly skilled Customer Service Representative to join our team in Barcelona. As a Customer Service Representative, you will be responsible for providing exceptional customer service to international travelers and accommodation suppliers.
Key Responsibilities:- Engage with customers and suppliers to understand and address their needs.
- Handle inquiries related to services, payments, and technical requirements.
- Ensure smooth communication by providing accurate information and following set processes.
- Be a problem solver, navigating tricky situations with a positive and motivated mindset.
- Languages: Slovenian (C2) and advanced English.
- Skills: Strong communication, interpersonal abilities, and PC proficiency (Office 365, CRM Database).
- Mindset: Solution-driven, goal-oriented, and adaptable to changing priorities.
- Experience: Prior customer service or contact center experience is valued.
- Location Flexibility: Ability to work on-site and remotely (within 100km of the office).
- Feel Good Program: Enjoy Spanish lessons, fun activities, and quizzes with prizes.
- Health Insurance: Free private health insurance upon receiving a permanent contract.
- Flexible Benefits: Nursery school transport options after probation.
- Work Environment: Modern offices well-connected by public transport, near the Glories shopping mall (Westfield).
- Perks: Free coffee every day and fresh fruit once a week.
- Career Growth: Be part of a leading department with excellent learning and development opportunities.
- Training: 3 weeks of initial training with ongoing personal coaching.
We are looking for a motivated and customer-focused individual to join our team in Barcelona. If you have a passion for delivering exceptional customer service and working in a multicultural environment, we encourage you to apply.
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