Customer Service Representative in Barcelona

hace 4 semanas


Barcelona, Barcelona, España Convergys A tiempo completo

Join Our Team as a Customer Service Representative in Barcelona

Are you looking for a new challenge in customer service? We're a global technology and services leader that powers the brands of the future. Our team of game-changers is powering the brands of the future in electric cars.

Career Growth and Personal Development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. As a Customer Service Representative in Barcelona, you will be part of our team of game-changers who are powering the brands of the future.

What You Will Do
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:

  • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers
  • Ensure contractual SLA is maintained
  • Provide cover for other Agents in their absence, either within the same team or across teams
  • Understand and comply with administrative duties including holiday, sickness and overtime
  • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your Qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
  • Are proficient or bilingual in Danish and are fluent in English
  • Have 1 year working experience in Customer Service
  • Possess working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
  • Have good disposition to work in a customer service environment
  • Can take ownership and progress calls to resolution or to escalate call to resolution

What We Offer
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. As a Customer Service Representative in Barcelona, you will be part of our team of game-changers who are powering the brands of the future.

Apply Now
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

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