Sports Industry Customer Support Specialist

hace 6 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview

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We are a dynamic sports industry company dedicated to providing exceptional customer support. Our team is passionate about delivering outstanding service and ensuring our clients receive the best experience possible.

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Salary

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We offer a competitive salary of €30,000 per year, taking into account your experience and qualifications. In addition to your base salary, you will also receive a range of benefits that contribute to your overall well-being.

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Job Description

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In this role as a Sports Industry Customer Support Specialist, you will be responsible for delivering top-notch customer support through various communication channels. Your primary goal will be to ensure customer satisfaction by resolving any issues efficiently and effectively. Key responsibilities include:

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  • Customer Service: Provide excellent customer support via phone, email, and live chat, addressing customer inquiries and concerns in a timely and professional manner.">
  • Issue Resolution: Manage and resolve customer complaints and issues, ensuring a positive outcome and high levels of customer satisfaction.">
  • Product Expertise: Maintain a solid understanding of our sports products and services to provide accurate and helpful information to customers.">
  • Order Support: Assist customers with order-related tasks, including tracking, cancellations, modifications, and payment inquiries.">
  • Customer Insights: Gather and document customer feedback to contribute to continuous improvement of our customer service and product offerings.">
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Required Skills & Qualifications

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To excel in this role, you will need:

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  • Language Skills: Fluency in Portuguese at a B2 level (both written and spoken) and English at a B2 level (both written and spoken).">
  • Experience: Previous experience in customer service is an advantage but not required.">
  • Technical Skills: Familiarity with customer service software or CRM tools is beneficial, but not essential.">
  • Problem-Solving: Strong ability to resolve customer issues and complaints efficiently and professionally.">
  • Self-Management: Comfortable working independently in a remote environment, with strong organizational skills and the ability to manage multiple tasks simultaneously.">
  • Team-Oriented: Ability to collaborate effectively with team members across different departments.">
  • Detail-Oriented: High attention to detail when processing orders and managing customer information.">
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Benefits

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We offer a comprehensive package of benefits, including:

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  • Competitive Salary: A compensation package that reflects your experience and contributions.">
  • Health & Life Insurance: Full health and life insurance coverage to ensure your well-being.">
  • Career Growth: Opportunities for professional development and career advancement within the company.">
  • Flexible Work Options: This role offers remote work with the option for hybrid work or relocation to Sofia for a traditional office environment.">
  • Company-Provided Equipment: We will provide you with all the necessary tools and equipment to perform your duties effectively.">
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How to Apply

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If you're passionate about delivering exceptional customer service, fluent in Portuguese and English, and have an interest in the sports industry, please submit your CV and a cover letter outlining your experience, language skills, and why you're excited about this opportunity.



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