Sports Industry Customer Care Specialist

hace 2 semanas


Madrid, Madrid, España Itex A tiempo completo
About Us

Established in 1981, Itex is a leading omni-channel retailer of Sports Fashion and Outdoors with over 60,000 colleagues and more than 3,400 stores across the globe. As a FTSE100 publicly quoted company since 2019, we continue to grow in the UK and internationally.

Job Overview

We are seeking a highly motivated Sports Industry Customer Care Specialist to join our team. This role is pivotal in maintaining our reputation for outstanding customer support and enhancing the overall customer experience.

Key Responsibilities:
  • Customer Interaction: Provide correct information about products, services, and policies via various contact channels such as phone, email, or chat.
  • Diagnose and Troubleshoot: Identify and assess customers' needs, exploring opportunities to add value through sales of products.
  • Customer Satisfaction: Ensure high levels of customer satisfaction by providing friendly, courteous, and professional service with resolution, satisfaction, and ongoing customer loyalty your key focus always.
Requirements:
  • Excellent Communication Skills: Effective communication skills to handle customer inquiries and resolve issues promptly.
  • Product Knowledge: Stay up to date on system, process changes and departmental updates.
  • Professionalism: Maintain a professional demeanor at all times, ensuring a positive experience for customers.
Salary and Benefits:

We offer a competitive salary of £25,000 - £35,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including paid time off, pension scheme, and career development opportunities.

How to Apply:

If you are a motivated individual looking for a challenging role in the sports industry, please submit your application. We look forward to hearing from you



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